Payment and Refund Policy

Last updated: 24 September 2026

Scope of This Policy

This Payment and Refund Policy applies to all purchases of digital courses, recurring show workflow resources, and related subscription access provided by starloopra. The services covered include on-demand modules on stage lighting techniques, camera movement protocols, interview setup procedures, and polished coverage production methods. It governs transactions made through our website for customers located in the United Kingdom and explains how payments are processed and when refunds may be available. The policy does not cover physical goods or in-person training sessions.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Where applicable, United Kingdom Value Added Tax (VAT) at the prevailing rate is included in the displayed price. No additional charges apply for standard access to digital content. If a customer requests enhanced support or customised workflow templates beyond the standard offering, any extra fees will be clearly stated before payment is authorised. Currency conversion fees may be levied by the customer’s payment provider if a non-GBP card is used.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, PayPal, and bank transfers for course and subscription purchases. Payment is authorised at the point of checkout. All card transactions are processed through secure, PCI-DSS compliant gateways that encrypt data in transit. starloopra does not store full card details. Authorisation is confirmed only after the payment processor validates the transaction. Subscriptions renew automatically unless cancelled prior to the renewal date.

Order Confirmation and Contract Formation

Once payment is successfully authorised, an order confirmation email is sent to the address provided by the customer. This confirmation constitutes formation of the contract between the customer and starloopra. Access credentials or download links are delivered immediately after confirmation for digital courses. The contract is governed by the laws of England and Wales.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have a 14-day cooling-off period from the date of purchase. This right applies to most digital courses. However, if a customer begins downloading or streaming content within the cooling-off period, the right to cancel may be lost. Subscriptions may be cancelled at any time via the account dashboard, with access continuing until the end of the paid period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the 14-day cooling-off period provided the customer has not accessed or downloaded the majority of the course materials. Refunds are not granted for partial use, completed modules, or after the cooling-off period expires. Promotional or discounted purchases may carry different eligibility criteria, which are stated at the time of sale. Non-refundable items include any customised templates or one-to-one consultation add-ons once delivered.

Step-by-Step Procedure to Request a Refund

To request a refund, the customer must submit a written request via the contact form on the Contacts page or by emailing [email protected]. The request must include the order number, date of purchase, and a brief explanation. Requests received outside the cooling-off period will be assessed on a case-by-case basis but are not guaranteed. Customers should retain proof of purchase until the matter is resolved.

Inspection, Approval, Rejection and Notification

Upon receipt of a refund request, starloopra will inspect the account activity to confirm whether materials have been accessed. A decision will be communicated by email within 10 working days. Approved refunds will include the original payment amount minus any applicable non-refundable elements. Rejected requests will be accompanied by a clear explanation of the reason and any available alternatives, such as pausing a subscription.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the same payment method used for the original purchase. Processing typically takes between 5 and 10 working days after approval. Bank transfers may take longer depending on the receiving institution. Customers will receive a confirmation email once the refund has been processed. It is the customer’s responsibility to check their statements for the credit.

Special Rules for Digital Content and Subscriptions

Because the resources consist of digital content, the 14-day cooling-off period ends once streaming or downloading commences. Subscription customers may cancel recurring payments at any time, but no pro-rata refunds are provided for unused portions of a billing cycle. Access to workflow libraries remains available until the subscription end date. Promotional trial periods automatically convert to paid subscriptions unless cancelled before the trial expires.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, access is suspended until a successful payment is received. Duplicate charges are investigated promptly upon notification to [email protected]. Where a chargeback is initiated, starloopra reserves the right to suspend the associated account pending resolution. Suspected fraudulent activity will be reported to the relevant authorities and may result in immediate account termination without refund.

Mandatory Consumer Rights

Nothing in this policy affects the customer’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes if they believe their statutory entitlements have not been met.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding payments or refunds should be directed to [email protected] or submitted via the contact form on the Contacts page. starloopra may update this policy from time to time to reflect changes in law or business practices. The current version will always be available on the website and the date of the most recent update will be displayed at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.